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Partner GrowthReady to Trade

Building Better Businesses: Eleven Years of Supporting Restaurant Growth Through Baemin Academy

Apr 2025 | Asia
Baemin Academy restaurant partner education program in South Korea

At a glance

  • 300,000+ restaurant partners trained since 2014
  • Blended learning: in-person, live and on-demand courses
  • Curriculum covering marketing, operations, hygiene and customer experience
  • Includes AI-powered training and one-on-one counselling
  • Supporting long-term SME growth and competitiveness

Through Baemin Academy, Delivery Hero is equipping restaurant partners with the skills, knowledge and support they need to succeed.

In an increasingly competitive and digital-first marketplace, restaurant owners face growing pressure to adapt, from managing operations and maintaining quality, to understanding customer expectations and digital platforms. Access to practical, relevant education can make a critical difference in helping small businesses thrive.

Since 2014, Woowa has been addressing this need through Baemin Academy, a dedicated education program designed to support restaurant partners at every stage of their journey.

Over the past eleven years, the Academy has become Korea’s leading restaurant business education platform, training more than 300,000 partners as of April 2025. The program combines in-person learning at dedicated centres in Seoul and Gyeonggi with live and on-demand online courses, ensuring that training is accessible, flexible and tailored to the realities of running a restaurant.

The curriculum spans both foundational and advanced topics, from business management and marketing to customer service, safety and hygiene. Through AI-powered, hands-on training programs and one-on-one counselling, partners gain practical skills they can apply immediately, helping them improve performance, adapt to changing demand and better connect with their customers.

Collaboration with government agencies further strengthens the program, ensuring that training aligns with industry standards and provides timely, relevant guidance to support day-to-day operations.

"When everything felt overwhelming, Baemin Academy was like a guiding light. It helped me understand my customers and rediscover confidence in my business."

Baemin partner

By combining education, technology and tailored support, Baemin Academy is helping restaurant owners build stronger, more sustainable businesses. Beyond individual success, this contributes to a more dynamic and resilient food ecosystem, where partners are better equipped to grow, compete and deliver value to their communities.

At a Glance

Partners trained

300,000+

restaurant partners since 2014

Legacy

11 years

of dedicated education through Baemin Academy

About Delivery Hero

Delivery Hero is the world's leading local delivery platform, operating its service in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa. The Company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

For more information, please visit www.deliveryhero.com

Media Contact

Corporate & Financial Communications
press@deliveryhero.com

Disclaimer

This release may contain forward looking statements, estimates, opinions and projections with respect to anticipated future performance of Delivery Hero SE ("forward-looking statements"). These forward-looking statements can be identified by the use of forward-looking terminology, including the terms "believes," "estimates," "anticipates," "expects," "intends," "may," "will" or "should" or, in each case, their negative, or other variations or comparable terminology. These forward-looking statements include all matters that are not historical facts. Forward-looking statements are based on the current views, expectations and assumptions of the management of Delivery Hero SE and involve significant known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Forward-looking statements should not be read as guarantees of future performance or results and will not necessarily be accurate indications of whether or not such results will be achieved. Any forward-looking statements included herein only speak as at the date of this release. We undertake no obligation, and do not expect to publicly update, or publicly revise, any of the information, forward-looking statements or the conclusions contained herein or to reflect new events or circumstances or to correct any inaccuracies which may become apparent subsequent to the date hereof, whether as a result of new information, future events or otherwise. We accept no liability whatsoever in respect of the achievement of such forward-looking statements and assumptions.

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